Rakuten Listings

How do I set the order of images on my Rakuten product page?
The order of images on your Rakuten product page is determined by the order set on the "Rakuten product photos" card on the "Rakuten - Edit P...
Thu, 20 Feb, 2020 at 10:22 AM
What is a catchcopy?
Catchcopy is text that shows up on right above the Product title on the Rakuten product page.  Use this copy to catch the attention of prospective buyers.
Thu, 20 Feb, 2020 at 10:23 AM
Why do I have one Rakuten item per Shopify variant?
Currently we only support 1 Rakuten item per Shopify variant due to the technical limitations between Shopify and Rakuten Ichiba.  We plan on supporting thi...
Tue, 14 Apr, 2020 at 9:37 PM
How is inventory managed?
Items sold on Rakuten Ichiba will properly decrement inventory on Shopify and any change of Shopify's inventory level will be reflected on Rakuten. ...
Fri, 13 Nov, 2020 at 3:51 PM
Can I change the Rakuten 商品URL for my Shopify published product?
No.  Our system uses the Rakuten 商品URL to map to Shopify.  Do not modify this value as it will become unmanaged by the application.
Tue, 1 Dec, 2020 at 10:15 AM
I am unable to change the publishing mode on the UI
This happens in two situations: Your Shopify product is not eligible for for Single Mode (Please refer to this article) Your Shopify product is alread...
Wed, 7 Jul, 2021 at 10:33 PM
Why am I unable to publish in Single Mode?
Your Shopify product can only be published in single mode if it has the following features: Less than 3 Option Types Less than 20 Option Values per Op...
Wed, 7 Jul, 2021 at 10:34 PM
Why do my items sometimes automatically unpublish?
This occurs if you have a Shopify product published to Rakuten in Single mode and you either: Change the variant name Delete a variant Add a new vari...
Thu, 8 Jul, 2021 at 12:51 PM